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Success story · Non-profit

# BHF minimizes risk and advances governance and compliance with Fraxion

The Board of Healthcare Funders (BHF) replaced manual, paper-based approvals,
expense claims, and invoice matching with Fraxion’s cloud-based spend
management platform. With automated approval workflows, mobile access from any
smart device, automated invoice matching, and supplier diversity tracking, BHF
strengthened policy compliance, reduced financial risk, and built a culture of
compliance across the organization.

[Book a customized demo](https://www.fraxion.biz/get-a-demo)

[Download case study](https://www.fraxion.biz/hubfs/Board%20of%20Healthcare%20Funders%20of%20Southern%20Africa%20Case%20Study%201.pdf)

![Board of Healthcare Funders logo](https://www.fraxion.biz/hs-fs/hubfs/bhf_logo-1.png?width=176&height=65&name=bhf_logo-1.png)

## Board of Healthcare Funders

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/dollar-sign-slash.svg)
Industry: Non-profit
![home](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/home.svg)
Headquarters: South Africa

Serving medical scheme members is the motto, which guides the way the Board of
Healthcare Funders fulfils its function of a representative body to the
healthcare funding industry. BHF members include: Medical schemes,
administrators and managed care organizations throughout the Southern African
region, with membership in South Africa, Lesotho, Zimbabwe, Namibia, Botswana,
Mozambique, Malawi and Swaziland.

Membership has recently been extended to other Healthcare Funders in Southern
Africa and Africa. The core aim is to ensure the sustainability of the
healthcare sector by enabling medical schemes, managed care organizations and
administrators to provide accessible, affordable, quality healthcare to their
medical scheme members. As the industry representative body, the organization
relies on the membership of all medical schemes to ensure that it can lobby
government and other organizations effectively and to influence policy where
necessary on behalf of the entire industry.

BHF was experiencing inefficiencies due to cumbersome approval systems that
only limited employees had access to. Furthermore, staff could not access the
systems from smart devices while out of the office. Manual expense claims and
approval processes for travel requests and physical invoice matching delayed
travel bookings and accounts processing. Supplier diversity statuses could not
be easily monitored for reporting purposes. BHF realized that a solution was
required that would provide more effective controls to facilitate these
processes and develop a culture of compliance across the organization.

Challenges

### BHF struggled with:

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Manual, paper-based processes

Reliance on physical documents led to delays, inefficiencies, and increased risk
across operations.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Cumbersome approval processes

Approval workflows were slow and restrictive, with limited accessibility, making
it difficult for employees to manage approvals, especially when out of the
office.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Manual expense claims and invoice matching

Travel requests and expense claims were processed manually, causing delays in
approvals, travel bookings, and payment processing.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Limited mobility and system access

Staff couldn’t access approval systems from smart devices, leading to
inefficiencies when working remotely or in the field.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Difficulty in monitoring supplier diversity

Tracking supplier diversity statuses, such as B-BBEE compliance, was
challenging, complicating reporting and compliance efforts.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg)

Lack of control

Without an established process, enforcing effective controls proved challenging,
which often led to non-compliance with organizational policies

Solutions

### With Fraxion, BHF has gained:

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Simplicity and wide user adoption

Fraxion’s intuitive design makes it easy for staff to use, leading to
quick adoption and consistent process compliance.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Automated approval workflows

Fraxion’s automated approval routing enabled requests to be systematically
processed, reducing delays and ensuring compliance with BHF’s control
measures.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Mobile accessibility

The cloud-based platform allowed staff to access the system from any smart
device, improving flexibility for employees working remotely or while traveling.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Automated accounts payable and invoice matching

Fraxion streamlined the invoice matching process, linking invoices to orders and
requisitions to prevent duplicate payments and ensure accurate processing.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Supplier compliance tracking

Fraxion facilitated BHF’s tracking of B-BBEE compliance and supplier
diversity statuses, making it easier to meet reporting requirements and align
with organizational goals.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Policy compliance and reduced financial risk

Systematic enforcement of approval workflows ensures that all spend aligns with
company policy, with alerts highlighting irregularities in real time for quick
resolution.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg)

Consistent requisition handling

Regardless of urgency, all requests must follow the same process, ensuring
fairness, accountability, and clear audit trails for every transaction.

Results

## The key features driving compliance and risk management for BHF

Automated approval workflows

All spend requests are systematically routed for approval before any costs
are incurred. This enforces organizational policies and ensures that no
unapproved purchases take place, regardless of urgency.

Policy-enforced workflow rules

Spend requests must comply with predefined rules and workflows aligned to
internal policies. This ensures that every request is processed according to
company standards, reducing the risk of unauthorized or non-compliant
transactions.

Real-time alert notifications

Alerts are triggered for any irregularities or contraventions, allowing for
immediate intervention and risk mitigation. This proactive feature ensures
that issues are flagged before they escalate.

Invoice matching

Invoices are matched directly to purchase orders and requisitions,
preventing duplicate payments and overpayments. This feature helps maintain
clean financial records and reduces the risk of fraud or error.

Centralized, cloud-based access

Mobile-friendly, cloud-based access allows stakeholders to review, approve,
or reject requests in real time, even when out of the office. This supports
timely approvals and reduces risks and delays.

Compliance-ready supplier diversity tracking

Supplier diversity status and B-BBEE requirements are tracked within the
platform, simplifying reporting and ensuring ongoing compliance with
regulatory and organizational standards.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/check-square.svg)

#### Policy compliance

Enforced approval workflows ensure every spend request follows organizational policy before any costs are incurred.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/shield.svg)

#### Risk management

Real-time alerts flag irregularities and contraventions for immediate intervention and risk mitigation.

![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/zap.svg)

#### Process efficiency

Automated approvals and invoice matching replaced slow, manual, paper-based processes.

Download case study

## Read the full case study

[Download case study](https://www.fraxion.biz/hubfs/Board%20of%20Healthcare%20Funders%20of%20Southern%20Africa%20Case%20Study%201.pdf)

![Board of Healthcare Funders case study cover](https://www.fraxion.biz/hs-fs/hubfs/BHF%203.png?width=370&name=BHF%203.png)

## A big thank you to the Professional Services and Support teams – nothing is too much trouble and it appears that their patience is endless.

It has been a major move forward for us since deploying Fraxion in educating our staff that following the correct processes when requesting approval to purchase goods and services is how we **manage risk and protect our organization**.

Elsabe Gurovich

Admin Manager | Board of Healthcare Funders

## Book a custom demo

Get in touch to discuss your organization’s requirements,
we’ll customize a demo to your needs.

[Book a demo](https://www.fraxion.biz/get-a-demo)

![Fraxion spend analysis dashboard](https://www.fraxion.biz/hubfs/Group%201707480481.webp)