--- title: "Success Story" description: "A procurement software success story in Municipal Government. Discover how City of Charlottetown increased time savings and efficiencies with Fraxion." canonical: https://www.fraxion.biz/success-stories/city-of-charlottetown url: https://fraxion.getmd.ai/success-stories/city-of-charlottetown.md last_converted: 2026-08-22T05:34:04.398Z --- ```json { "@context": "https://schema.org/", "@graph": [ { "@type": "SoftwareApplication", "name": "Fraxion", "image": "https://www.fraxion.biz/hubfs/Mercuric/fraxion-procurement-software-logo-color.svg", "description": "Fraxion is a mid-market procure-to-pay platform that helps finance teams control spending before money is committed, automate AP, and extend their existing ERP—without the complexity of an enterprise system.", "brand": { "@type": "Brand", "name": "Fraxion" }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.4", "bestRating": "5", "worstRating": "1", "ratingCount": "193", "reviewCount": "193" }, "review": { "@type": "Review", "name": "G2 User", "reviewBody": "It used to take me a month and a half just to enter invoices; now I can easily get through each one in about three to four minutes. Fraxion pulls in all the details—prices, quantities—so it's much easier to spot mistakes. It's made my job so much easier.", "reviewRating": { "@type": "Rating", "ratingValue": "5", "bestRating": "5", "worstRating": "1" }, "datePublished": "2026-03-12", "author": { "@type": "Organization", "name": "G2" }, "publisher": { "@type": "Organization", "name": "G2" } } } ] } ``` Success story · Government Agencies # City of Charlottetown improves process efficiency and frees up more time for public service delivery The City of Charlottetown replaced manual, email-based purchase requisitions and approvals with Fraxion’s automated procurement system, integrated with Microsoft Dynamics GP. With always-on online requisitions, automated approval workflows, budget comparisons, and a full audit trail, the City gained significant time savings, enhanced financial controls, and the flexibility to support evolving remote work requirements. [Book a customized demo](https://www.fraxion.biz/get-a-demo) [Download case study](https://www.fraxion.biz/hubfs/City%20of%20Charlottetown%20Case%20Study.pdf) ![City of Charlottetown logo](https://www.fraxion.biz/hs-fs/hubfs/City-Charlottetown-logo.jpg?width=255&height=156&name=City-Charlottetown-logo.jpg) ## City of Charlottetown ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/landmark.svg) Industry: Municipal government ![home](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/home.svg) Headquarters: Prince Edward Island, Canada ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/users.svg) Population: 40,500+ Charlottetown is the capital city of Prince Edward Island, Canada. As the Capital City, Charlottetown is a full service municipality, including Public Works, Water and Sewer Utility, Parks and Recreation, Planning and Heritage, Tourism and Events, Emergency Services, and other various resident services. Before adopting Fraxion, the City of Charlottetown faced challenges with an outdated Oracle ERP system that lacked streamlined procurement functionality. Purchase requisitions were managed through a combination of manual and partially automated processes, creating inefficiencies and delays. Approvals were handled via email, often requiring time-consuming follow-ups and manual record-keeping. The Finance team found it difficult to enforce cost management controls and maintain consistency, as there was no centralized, automated approval workflow or audit trail. With their ERP migration to Microsoft Dynamics GP 2020, Charlottetown needed a modern procurement solution that would integrate seamlessly with their new system. Key requirements included secure, Canada-only storage, accessible anytime portal access for purchase requisitions, and a more structured, automated approval process. The City’s Microsoft Dynamics GP implementation partner, Endeavour Solutions, was tasked with finding a procurement management system that would address these needs and support their goal of improved financial control and operational efficiency. Challenges ### City of Charlottetown struggled with: ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Outdated manual processes Purchase requisitions were partially automated but still relied heavily on manual handling, creating inefficiencies and delays. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Inefficient approval processes Manual approvals lacked efficient notification methods. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Lack of real-time visibility There was limited visibility into purchase requests, approvals, and budget comparisons, making it difficult for stakeholders to stay informed and make timely decisions. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Limited spend control Without a centralized system, enforcing cost controls and tracking spending against budgets was difficult, creating risks of overspending. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Time-consuming administrative Tasks The manual creation of purchase orders (POs), accounts payable entries, and invoice reconciliations were time-consuming and prone to errors. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Challenges supporting remote work The existing system didn’t offer the flexibility needed to support the evolving “work from home” requirements, hindering productivity and responsiveness. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/x%20(1)%201.svg) Security and access requirements As a public entity, Charlottetown needed secure, Canadian-only data storage and a user-friendly portal accessible anytime for end users across various departments. Solutions ### With Fraxion, City of Charlottetown has gained ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Optimized business processes For purchase requisitions, approvals, PO change requests, and receiving via automation. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Always-on access and approval efficiency Automated requisitions that trigger approval workflows with detailed data, budget comparisons, and a full audit trail, ensuring efficient and informed decision-making for stakeholders. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Significant time savings By automating previously manual processes, such as the creation of purchase orders (POs), accounts payable entries, reporting, and received items and invoice reconciliations. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Improved efficiency Streamlined procurement workflows have reduced administrative workload for both the Finance team and end users. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Enhanced financial controls The executive team and approval managers have gained better financial controls, enabling them to meet their vision for improved procurement management. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Better access and usability End users appreciate the ease of access and intuitive nature of Fraxion, which has supported evolving work from home capabilities, enhancing productivity. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Full transaction audit trail The automated reports and audit trail history provide full transparency and accountability in the procurement process. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/case%20studies/icons/check%20(1)%201.svg) Seamless integration with Dynamics GP Fraxion’s tight integration with Microsoft Dynamics GP enables real-time budget tracking and the synchronization of financial data, reducing manual entry and improving accuracy. ## Always-on approval efficiencyThe automated emails and ability to approve purchase requests online anywhere - anytime, combined with the full contextual information needed to make informed decisions, greatly helps to improve their own productivity and ability to remain responsive to their teams. > City of Charlottetown > Finance & Executive Teams Results ## The features driving efficiency and savings for the City of Charlottetown Purchase requisitions, approvals, and email notifications Process efficiency with a rich set of data, including a description of the request, budget comparisons, and an audit trail of past changes and approvals, making the approval process faster and more efficient. 24/7 Online submission End users can submit purchase requisitions online at any time, allowing for continuous, around-the-clock processing and reducing delays caused by time constraints. Automated PO creation, receiving, and PO change orders Fraxion automatically generates purchase orders based on approved requisitions, handles receiving, and manages PO change orders, saving time and reducing manual entry errors. Automated accounts payable entries The manual accounts payable process has been automated, further increasing efficiency and reducing administrative burden. Full transaction audit trail A full audit trail of past changes and approvals ensures transparency and accountability, making it easier to track and verify past procurement activities. Seamless ERP integration Fraxion integrates with Dynamics GP, allowing stakeholders to instantly access detailed procurement data, track budgets, and synchronize financial information for improved accuracy and efficiency. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/clock.svg) #### Time savings Automated PO creation, accounts payable entries, reporting, and reconciliations replaced time-consuming manual processes. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/dollar-sign.svg) #### Spend control Centralized workflows and real-time budget comparisons help enforce cost controls and prevent overspending. ![](https://www.fraxion.biz/hubfs/website%20rebrand%202026/Icons/eye.svg) #### Transparency A full transaction audit trail provides accountability across the entire procurement process. Download case study ## Read City of Charlottetown’s complete success story [Download case study](https://www.fraxion.biz/hubfs/City%20of%20Charlottetown%20Case%20Study.pdf) ![City of Charlottetown case study cover](https://www.fraxion.biz/hs-fs/hubfs/City%20of%20C.png?width=270&name=City%20of%20C.png) ## Book a custom demo Get in touch to discuss your organization’s requirements, we’ll customize a demo to your needs. [Book a demo](https://www.fraxion.biz/get-a-demo) ![Fraxion spend analysis dashboard](https://www.fraxion.biz/hubfs/Group%201707480481.webp)